Human Resources and Administration Manager – DRC



DRC (Danish Refugee Council), founded in Denmark in 1956, is Denmark’s largest and the world’s leading non-profit, independent, rights-based refugee organization.

Our vision is to assist refugees, internally displaced people and their host communities to a dignified life. We protect lives and human rights and empower beneficiaries throughout conflict displacement by providing shelter, food, and hope in terms of work, education and integration towards a sustainable future.

  • Headquarters: Copenhagen, Denmark
  • Founded: 1956
  • Key people: Charlotte Slente – Secretary-General

Job Description

OrganizationDanish Refugee Council (DRC)
Contract type:National contract
Application due:16/09/2021

Danish Refugee Council (DRC), one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Human Resources and Administration Manager for its operations in Sudan. DRC has been present in Sudan since 2004 working across 4 area offices covering both immediate humanitarian needs but also engages in longer-term development activities.

About the job

Human Resources and Administration Manager will lead and manage Human Resources functions, provide overall advice, coordination and management to the Human Resources and Administration team as well as technical Human Resources support to the field offices. Ensure efficient support to the program in accordance with existing DRC policies and procedures.     

This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.

About you –

To be successful in this role we expect you to –


• Lead and manage the Human Resources team (including people planning, performance, well-being and development) 
• Provide technical support, advice and capacity build the Human Resources team 
• Advise and assist managers in Human Resources related issues and concerns  

Recruitment, development and people planning

• Drive and support recruitment and selection activities ensuring compliance with recruitment process 
• Work with senior management team and senior staff on new staff retention strategies and initiatives 
• Ensure proper onboarding process 
• Ensure oversight and consistency in position titles and grades, across all field locations 
• Assist managers to identify, recommend and approve Learning & Development initiatives for their employees through DRC’s Learning Catalogue. 

Performance, well-being and compensations & benefits

• Proactively respond to and manage performance counselling, employee grievances and disciplinary issues as required, with a focus on building manager competency and ensuring that documentation is kept 
• Lead the performance management process 
• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements 
• Lead people well-being initiatives 
• Define and review salary structure in partnership with the Senior Management team and coordinate annual compensation review process and compensation adjustments 

Human Resources Policies and Support

• Maintain and update Staff Human Resources Handbooks as necessary 
• Proactively pursue continuous process improvement in Human Resources related practices in order to enhance the quality and efficiency of output/delivery. 
• Work closely with HQ and Regional Office to share information and provide support as required 


• In coordination with the Admin Officers in all filed offices, ensure effective and efficient management of office administration policies, systems and procedures. 
• Oversee travel and administrative services are organized and managed timely
• Ensure an up-to-date database of contracts to track rental instalments due, notice periods, renewals, deposits and municipality tax payments is maintained and in coordination with the officers, have all the contracts (property, office rentals, international staff housing) are prepared/extended on time. 
• In coordination with HR officers, ensure that benefits are duly explained to employees and serve as liaison between employees and respective insurance company.  
• Ensure that pre and post-paid phone lines are issued and managed in accordance with DRC Maghreb policies. 
• Ensure efficient controlling and issuance of keys for offices and guest houses, ID cards and entry and exit procedures for all staff. 
• Manage orientation process and arrivals checklist for new staff and ensure support for all new staff and visitors with travel and accommodation. 
• In coordination with officers, ensure a regular supply and tracking of usage of office stationery and supplies, cleaning and kitchen products. 


• At least 5 years’ experience in relevant field, of which at least 2 years in a Senior Management role within and I/NGO
• At least 3 years’ experience with people management
• Masters degree in Human Resource Management, Business, or Social Degree specializing in Human Resources, or  relevant field
• Proven leadership skills and a competence in people management
• Demonstrated understanding and working knowledge/experience of Human Resources Management principles, concepts & processes
• Excellent skills in handling and advising on complex people management issues
• Experience in developing Human Resources strategies and policies, and driving implementation
• Full professional proficiency in English

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 16 September 2021

For further information about the Danish Refugee Council, please consult our website

DRC as an employer

By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply!

For jobs from Danish Refugee Council (DRC) visit : DRC Jobs Page

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