Protection Officer (Communication with Communities) – DRC


Job Description

OrganizationDanish Refugee Council (DRC)
Contract type:National contract
Application due:01/06/2021


DRC (Danish Refugee Council), founded in Denmark in 1956, is Denmark’s largest and the world’s leading non-profit, independent, rights-based refugee organization.

Our vision is to assist refugees, internally displaced people and their host communities to a dignified life. We protect lives and human rights and empower beneficiaries throughout conflict displacement by providing shelter, food, and hope in terms of work, education and integration towards a sustainable future.

Employment category:

Reporting to: Protection Team Leader (CBP)

Direct reports: N/A

Unit/department: Protection

Location: Khartoum with 10% travel to Kassala and Gadaref states

Authorization level: N/A

Overall purpose of the role:

Under the overall supervision of the Protection Team Leader (CBP), the Protection Officer (CwC) is responsible for the overall engagement communication with target communities with the aim of fostering two-way communication channels for the sharing of sensitized messaging to empower communities to make informed decisions and alleviate tension within communities. To this avail the Protection Officer (CwC) will oversee all of DRCs information dissemination and awareness raising interventions in target locations. Working closely with internal and external stakeholders including communities to develop action plans to convey messaging to communities. Additionally, the Protection Officer (CwC) will undertake social cohesion initiatives within target communities to help remediate any potential protection threats which arise from friction within communities. The Protection Officer (CwC) will also travel to Kassala and Gadaref states for 10% of his/her time to support protection programming in these locations.

Key Responsibilities:

Programming & Operations

  • Initiate mappings of target communities, to identify information gaps, needs, social cohesion issues, entry points and existing community structures.
  • In coordination with the Protection Team Leader (CBP) oversee the implementation of targeted information dissemination campaigns in areas of operation. To this avail develop campaign plans, coordinate the design and procurement of materials, recruit and train volunteers and coordinate implementation.
  • In coordination with the Protection Team Leader (CBP) and Protection Team Leader (Case Management) oversee and coordinate the implementation of awareness raising interventions based on pre-identified needs to tackle protection issues raised. To this avail take the lead on design and procurement of materials, training of volunteers and implementation.
  • Recruit and manage team of community mobilizers who will support with day to day community engagement and support DRC in building healthy communication channels with communities.
  • With community mobilizers and based on mappings, identify social cohesion initiatives which can be undertaken in target locations to reduce potential friction within community. These initiatives should have a specific focus on youth, particularly girls.
  • Develop and maintain effective working relationship with stakeholders including partner agencies, community leaders and service providers in the target areas for prompt referral, follow up and information sharing.
  • In coordination with the Case Management Team, contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
  • Provide written feedback about protection incidents, issues and aid-related community-conflicts.
  • Build the relationship with local actors and key community members (such as the refugee community focal points) on key protection issues, concerns and trends.
  • Monitoring and track various community complaints and feedback
  • Develop appropriate responses in conjunction with the DRC Protection unit or other units as applicable (referrals) Track the closing of complaints loop by ensuring every complaint is processed and appropriate response is generated and responded to the particular compliant
  • Conduct regular outreach / community visits and ensure to receive feedback and inputs from the affected population
  • Review and generate summary reports of weekly and monthly inputs
  • Support the development of appropriate communication (posters, leaflets, SMS, banners, audio messages, etc.)
  • Ensure these communication messages are effectively disseminated amongst the affected population
  • Coordinate and foster internal (with other DRC units) and external relations (CwC WG, UN, NGOs, local authorities) Provide translation/interpretation if/as necessary


  • Minimum 1-2 years of practical experience in sector area working for an INGO
  • Field experience in engaging with displacement affected populations
  • Previous experience in working with communities, raising awareness and providing services
  • Experience in facilitating group activities
  • Demonstrated commitment to achieving gender equality, promoting women’s leadership
  • Experience in social work or counselling is an asset
  • Computer skills, including knowledge of Excel
  • Excellent interpersonal and communication skills


  • University Degree in the field of social sciences, social work, psychology, law communication or any other related field
  • Substantive other relevant trainings on Protection


  • Fluent in written and spoken English and Arabic

Key stakeholders:

  • Internal: Protection Manager, Protection Team Leader (CBP), Protection Team Leader (Case Management), Protection Assistants (CBP), Protection Officer (Capacity Building), MEAL Officers/Assistants
  • External:  individual beneficiaries, CBPNs, community mobilizers and community focal points, humanitarian partners

DRC as an employer

By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

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