ICT Support Assistant – UNV


Job Description

OrganizationUnited Nations Volunteers
Host EntityUNDP
Duty StationKhartoum (SDN)
Language SkillsEnglish, Arabic
Start DateImmediate
Duration12 months with possibility of extension
Application Deadline03/01/2021

Eligibility criteria

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

Description of task

Summary of key functions:

  1. Implementation of ICT management systems and strategies
  2. Effective functioning of the CO hardware and software packages
  3. Support to networks administration
  4. Provision of administrative support
  5. Facilitation of knowledge building and knowledge sharing

1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

  • Compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
  • Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
  • Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).

Provision of inputs to preparation of results-oriented workplans.

2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results

  1. Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
  2. Assistance in the installation of commercial and in-house developed software and related upgrades
  3. Assistance in upgrading patch and anti-virus programs on a timely basis.
  4. Monitoring of file server traffic, usage and performance on a frequent and regular basis.
  5. Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

3. Supports networks administration, focusing on achievement of the following results:

  1. Assistance in troubleshooting and monitoring of network problems.
  2. Response to user needs and questions regarding network access.

Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.

4. Provides administrative support, focusing on achievement of the following results:

  1. Maintenance of an up-to-date inventory of software and hardware.
  2. Maintenance of a library of ICT related reference materials.
  3. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
  4. Maintenance of the filing system ensuring safekeeping of confidential materials.
  5. Extraction of data from various sources.
  6. Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
  7. Provision of ICT support to key events.

5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

  1. Participation and assistance in the organization of training for the CO staff on ICT issues.
  2. Sound contributions to knowledge networks and communities of practice.


Required degree level: Secondary education

Education – Additional Comments:

Secondary education with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

University Degree in Computer Science would be desirable, but it is not a requirement.

Required experience: 60 Months

Experience remark:

5 years of relevant working experience, with secondary education


2 years with university degree is required.

Language skills:

  • English(Mandatory), Level – Fluent
  • Arabic(Mandatory), Level – Fluent

Area of expertise: Hardware and systems maintenance, operation and administration, Database design, administration and maintenance, Software and applications development and analysis.

Area of expertise details:

Network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications

Functional Competencies:

Building Strategic Partnerships

Level 1.1: Maintaining information and databases

Analyzes general information and selects materials in support of partnership building initiatives

Promoting Organizational Learning and Knowledge Sharing

Level 1.1: Basic research and analysis

Researches best practices and poses new, more effective ways of doing things

Job Knowledge/Technical Expertise

Level 1.1: Fundamental knowledge of processes, methods and procedures

Understands the main processes and methods of work regarding to the position

Identifies new and better approaches to work processes and incorporates same in own work

Strives to keep job knowledge up-to-date through self-directed study and other means of learning

Demonstrates good knowledge of information technology and applies it in work assignments.

Promoting Organizational Change and Development

Level 1.1: Presentation of information on best practices in organizational change

Demonstrates ability to identify problems and proposes solutions

Strategic Alignment of Management Practice (HQ & RSCs)

Level 1.1: Collecting information, identifying best practice

Gathers information on best practices in the relevant management practice in his/her area of responsibility

Design and Implementation of Management Systems

Level 1.1: Data gathering and implementation of management systems

Uses information/databases/other management systems.

Client Orientation

Level 1.1: Maintains effective client relationships

Reports to internal and external clients in a timely and appropriate fashion

Organizes and prioritizes work schedule to meet client needs and deadlines.

Promoting Accountability and Results-Based Management

Level 1.1: Gathering and disseminating information

Gathers and disseminates information on best practice in accountability and results-based management systems.

Driving license: No

Competencies values:

Accountability, Commitment and Motivation, Communication, Judgement and Decision-making, Leadership, Managing Performance, Self-Management.

Application procedure:

* Not yet registered in the UNV Talent Pool?

Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.

This is a national UN Volunteer assignment, therefore only nationals of Sudan and legal residents in Sudan with the status of refugee or with the status of being stateless are eligible to apply.

For Jobs From United Nations Volunteers Visit: UNV Jobs

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