Protection Officer(Case Management) – DRC
|Job title||Protection Officer CBP / CM|
|Employment category||H – Non Manager|
|Reporting to||Protection Team Leader|
|Location||Um Dukhun, Central Darfur|
Overall purpose of the role: The Protection Officer CBP / CM is responsible for managing and providing technical support to community-based protection activities, including the establishment and capacity building of Community Based Protection Networks, Protection Monitoring, awareness activities, support to local partner organizations AND / OR case management and Psycho-social Support (PSS) interventions with a focus on survivors of gender-based violence. The Protection Officer CBP / CM is expected to develop positive relationships with individual beneficiaries, community mobilizers and focal points and other stakeholders so as to ensure the efficiency of DRC’s outreach strategy and overall intervention.
- With support of the Team Leader and Protection Manager, organize and oversee the planning and implementation of programme activities related to community-based protection (CBP) and / or Case Management (CM) and Psycho-Social Support (PSS) activities. To this end, with the support of the Team Leader, produce and update monthly workplans and implement programme activities accordingly.
- Under guidance of the Team Leader conduct rapid needs/protection assessments in the field using tools and methodologies provided by DRC.
- Under the guidance of the Team Leader map protection services providers in the area, and maintain/update it.
- Participate in beneficiary selection processes through agreed criteria and guidelines to identify vulnerable/protection cases and refer them for special assistance.
- Conducting Post Distribution Monitoring (PDM) and satisfaction surveys (if required) in close coordination with and under guidance of MEAL Department.
- On request, produce basic reports on needs assessments and distributions for internal use.
- Support the Team Leader on liaison issues and in establishing favorable contacts and links with humanitarian and non‑humanitarian actors in the field, including HAC and COR.
- Conduct any other programme activities related to the provision of protection services and assistance as instructed by the Team Leader and the Protection Manager.
On Community Based Protection
- Ensure the delivery of CBP by the Protection Assistant is in line with global/DRC SOPs and standards.
- Effectively use and comply with all the tools, forms and SOPs related to CBP, CM / PSS as communicated by the Team Leader and Protection Manager. Comply with applicable professional standards related to protection and humanitarian interventions.
- Contribute to the quality of DRC’s community outreach approach by effectively identifying and coordinating with the protection assistants, the community mobilizers/outreach volunteers (COVs), community-based protection networks (CBPNs) and other community focal points. To this end, ensure that community mobilizers and focal points represent a diversity of backgrounds, profiles and locations so as to support DRC’s capacity to reach the individuals who are the most in need of protection and assistance.
- Provide technical guidance to the protection assistants and oversee all aspects of the relationship with COVs and CBPNs members including identification and mobilization, onboarding and capacity-building, contractual and administrative management, coordination on field activities etc.
- Ensure that individuals in need of protection services and/or assistance, identified through outreach and other activities, are timely and adequately referred to the relevant services either internally or externally. Conduct regular and systematized follow-up of all referred cases to ensure adequate service provision, reassess needs and potentially identify any new trends.
- Organize and coordinate information dissemination, awareness and capacity-building activities with communities on protection risks, on rights and on available services among others, in safe and suitable locations.
- Provide guidance to the protection assistants in engaging CBPNs in Protection Monitoring activies with the aim at collecting qualitative and quantitative data over the protection risks in the target areas and contribute to drafting regular protection monitoring reports.
On Case Management
- Ensure the delivery of CM/PSS by the Protection Assistant is in line with global/DRC SOPs and standards, including the interagency GBV case management guidelines.
- Operate in close alignment with referral pathways agreed at interagency level.
- Coordinate closely with service providers to ensure survivors and individuals at risk of right violations are provided with high quality service provision (including medical assistance, mental health support and material assistance).
- Run weekly case review meetings with the CM/PSS Protection Assistant to ensure adherence to standards of care and quality case management.
- Create plan for CM/PSS Protection Assistant to complete the targets and any related budget spend within the program period. Follow up with CM/PSS Assistant to ensure work is completed on time and in line with the target and budget plan.
- Answer the CM/PSS Assistant’s technical case management questions or relay technical questions to the Protection Manager.
- Act as CM/PSS Team Focal point for Team Leader and Protection Manager.
- Ensure proper documentation of case data and information in line with the case management guiding principles, adhering to the confidentiality principle. Ensure to abide by all information-sharing protocols in place.
- Ensure that individuals in need of protection services and/or assistance are timely and adequately referred to the relevant services. Conduct regular and systematized follow-up of all referred cases to ensure adequate service provision, reassess needs and potentially identify any new trends.
- Provide support and technical guidance to the Protection Assistant in the implementation of CM and PSS activities with vulnerable communities’ members in safe and suitable locations and according to DRC guidelines.
- Provide support and technical guidance to the Protection Assistant in the implementation of Individual Protection Assistance (IPA) activities, including the provision of cash or in-kind assistance to most vulnerable communities’ members in safe and suitable manner, strictly adhering DRC SOPs/Protocols for IPA.
Monitoring and Reporting
- Support the Protection Assistants in producing quality and accurate reports and supporting documentation on CBP and CM/PSS activities and ensure their timely submission to the Team Leader and the Protection Manager for review and internal information sharing. To this end, ensure that both the hard and soft copies of all activity reports are safely archived. Overall, effectively use the tools and comply with the processes related to monitoring and reporting, including through the use of shared drive and dedicated platforms for information management.
- Support the implementation of monitoring and evaluation tools and report on issues in the implementation of the programme
Representation and coordination
- Represent DRC and the programme towards a wide range of stakeholders including individual beneficiaries, community mobilizers, community-based structures’ members and focals points. To this end, ensure professional standards and transparent communication in the external representation of the organization so as to build trust and ensure effective collaboration with all concerned stakeholders.
- Ensure that all interactions with individual beneficiaries take place in an environment and in a way that respect and promote the individuals’ safety, agency and dignity in accordance with professional standards for protection and humanitarian work.
- Support the coordination of programme support activities as they relate to logistics, administration or security as relevant, under the guidance and supervision of the Protection Team Leader and in coordination with the relevant departments. Comply with all relevant internal policies and directives.
Experience and technical competencies:
- 3/4+ years of professional experience in the field of humanitarian interventions, social sciences, human rights or community development, case management (including GBV case management) preferably with an international humanitarian organization
- Good knowledge of case management principles and experience in provision of psychosocial support and / or community-based protection activities.
- Good interpersonal and problem-solving skills, creativity and flexibility.
- Comfortable in a multi-cultural environment, flexible and able to handle pressure well.
University Degree in the field of social sciences, humanitarian affairs, international law, development, social work, psychology or any other related field
Striving for excellence
Fluency in written and spoken English and Arabic.
Taking the lead
Community members, community mobilizers, community leaders, government representatives, UNHCR, partner organizations.
|Find the definition of DRC’s Core competencies here|
DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:
- Professionalism, impact & expertise
- Humanitarian approach & the work we do
- Purpose, meaningfulness & own contribution
- Culture, values & strong leadership
- Fair compensation & continuous development
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
If you have questions or are facing problems with the online application process, please visit drc.ngo/about-us/job-and-career/support-for-job-seekers.
Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply!