Registration Assistant – UNHCR


Job Description

OrganizationUnited Nations High Commissioner for Refugees
Job TitleRegistration Assistant
LocationEl Gedaref, Sudan
Hardship LevelU
Job ID24835
Salary GradeG4
Family Location TypeNon-Family
Closing Date15/02/2021

Eligible Applicants

This position is advertised open to internal and external applicants.

Procedures and Eligibility

Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS).

Duties and Qualifications

Registration Assistant

Organizational Setting and Work Relationships

The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


– Conduct registration interviews in accordance with local SOPs and registration standards.
– Respond to queries from asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements.
– Maintain accurate and up-to date records and data related to all individual registration cases.
– Identify persons with specific needs and ensure timely referral to protection follow-up as required.
– Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation
– Act as interpreter and translator when needed.
– Refer cases to other units within the office and to implementing partners as necessary.
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

Certificates and/or Licenses
Social Sciences; Statistics; Mathematics;
Information Technology; HCR Protection Lrng Prog;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Not specified.

Experience in working with UNHCR proGres software.

Functional Skills
IT-Computer Literacy;
(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

See below for this postion’s Operational Context

On 4th of November conflict started in the Tigray region in Ethiopia leading to an influx of refugees into Sudan through Humera town in Ethiopia at the two border entry points, Lugdi and Hamdayet. Since then, the influx dramatically increased to 59,3130 people, of these 31% are children and 43% women and girls. Though the main entry point is Hamdayet (Kassala state) the camps setup in Gedarref state 80km from the border. These entry points are located in extremely remote locations, accessible only via sand

The overall refugee influx is expected to reach 100,000 over the next six months. To date, through the Refugee Working Group (RWG) in East Sudan, co-led by UNHCR and COR, inter-agency partners have brought together available resources to support the Sudanese government in its response, ramping up humanitarian assistance at the borders as the needs have continued to grow. Multi-sectoral support, such as cooked hot meals, clean water, preliminary registration, protection and basic health services have been provided at Hamdayet transit centre and Village 8.

Refugee registration is one of the first stages of protection and afford refugees recognition and facilitates access to services. During registration, refugees with specific protection needs are identified, and referrals are made to case management and other support services.

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